Customer Solutions Program Manager
Company: VirtualVocations
Location: Eugene
Posted on: April 3, 2025
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Job Description:
A company is looking for a Customer Solutions Program Manager to
establish and run a structured customer adoption program.
Key Responsibilities
Build and manage a structured adoption program for downmarket
customers, ensuring engagement and value over time
Lead customer advocacy initiatives and collaborate with marketing
to create compelling customer content
Establish operational processes for tracking adoption and improving
retention through cross-functional collaboration
Required Qualifications
5+ years of experience in customer success, program management, or
digital customer engagement within a SaaS or developer-centric
company
Proven track record in driving structured adoption programs for
mid-market or downmarket customer segments
Strong process management and data-driven decision-making
skills
Experience collaborating with sales and marketing teams for
renewals and customer advocacy content development
Passion for leveraging AI and automation to improve workflows
Keywords: VirtualVocations, Eugene , Customer Solutions Program Manager, Executive , Eugene, Oregon
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