Service Quality Excellence Manager Intel CT & US Region
Company: Asml
Location: Hillsboro
Posted on: May 9, 2024
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Job Description:
Job ID: J-00296661ASML brings together the most creative minds
in science and technology to develop lithography machines that are
key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market and service these advanced
machines, which enable our customers - the worlds leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our main headquarters are located in
Veldhoven, the Netherlands, and we also have 18 office locations
around the United States- including main offices in Hillsboro, OR,
Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.Job
Mission/DescriptionThe CS Quality and Excellence for the Intel CT &
US Region is part of the Customer Support organization. The team
support all local US sites operationally and the Intel sites WW for
customer quality engagement. The Quality & Excellence team is
responsible to define and drive the quality improvement roadmap for
the US region and in alignment with Intel. The team consists of 4
main pillars to enable driving Quality as an operations:Customer
Quality - [Intel Customer Team] - The customer quality managers
secure progress and communication of quality incidents (tactical)
and quality programs (strategic). They are also responsible to
share customers voice internal at local sites and towards upstream
solution providers.Service Quality Engineering - [Regional] -
Support local operations to address quality hits captured in the
daily disturbance review meetings.Service Quality Excellence -
[Regional] - Drive quality programs; internal and ISO audit,
Quality training, craftmanship, New Machine Quality, etc.Logistics
Quality - [Regional] - Focus on material return quality,
inspections, stock purge, tool calibrations & certificationThe
CS&S Service Quality Excellence Manager is part of the Intel CT
& US Regional Quality team. As head of the team, your focus is on
building and enabling the Service Quality Excellence team
responsible for following activities:Setup and maintain internal
quality dashboard:Align with ASML headquarters on
targets/KPIsDefine leading KPIs for main programs within
teamSupport customer/internal audits:Work with QE Audit team on
follow-upDrive quality mindset & training within US region:Define
and drive activities to increase the CS engineers awareness/mindset
required to drive qualityDefine needs for Quality training within
current setting of ASML trainings via Global Training CenterDefine
needs for Quality specific training to enable engineers to drive
quality in their day2day job (i.e. structured troubleshoot
training, 8D, 5xWhy, etc.)Lead Craftmanship within US RegionAssess
and improve Quality within region and upstream:Program definition
based on customer feedback and main root causes for quality
hitsFact/Data based drive upstream quality linked to direct impact
at customer site (i.e. DOA, New Machine Quality, etc.)Lead Customer
Quality management by initiating, driving and tracking of
improvements on the execution of crucial processesEducational and
ExperienceBachelor/Masters degree with extensive years of relevant
experienceExperience in the semiconductor industryExperience in
Professional Field Service OperationsPeople leadership
experienceExperience in Quality management aspects within a high
tech business to business environmentAPPS, EUV and/or DUV
experience preferredPersonal SkillsStakeholder management at
different levels in organizationGet things done mentalityAble to
analyze and draw conclusions from data or report informationStrong
communication and influencing skillsTrack record in process
improvement/optimizationAnalytical thinking skillsOther
informationThis position requires access to controlled technology,
as defined in the Export Administration Regulations (15 C.F.R. 730,
et seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology.The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
routinely is required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretchThe employee is occasionally required to move
around the campusRequires frequent domestic and/or international
travel dependent on company needsSpecific vision abilities required
by this job include close vision, color vision, peripheral vision,
depth perception, and ability to adjust focusThe environment
generally is moderate in temperature and noise levelMust be able to
read and interpret data, information, and documentsCan observe and
respond to people and situations and interact with others
encountered in the course of workWilling to travel to customer
sites within the region and to Headquarters when required
(Veldhoven/Wilton/San Diego)Service Quality Excellence Manager, can
be located in 1 of following locations; Hillsboro-OR, Phoenix-AZ or
Austin-TXDiversity and inclusionASML is an Equal Opportunity
Employer that values and respects the importance of a diverse and
inclusive workforce. It is the policy of the company to recruit,
hire, train and promote persons in all job titles without regard to
race, color, religion, sex, age, national origin, veteran status,
disability, sexual orientation, or gender identity. We recognize
that diversity and inclusion is a driving force in the success of
our company.Need to know more about applying for a job at ASML?
Read our frequently asked questions .by Jobble
Keywords: Asml, Eugene , Service Quality Excellence Manager Intel CT & US Region, Executive , Hillsboro, Oregon
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